Return Policy


We are committed to ensuring your satisfaction with any product you have ordered from us. If, for any reason, you are not completely satisfied with a product, simply return it in new condition within 14 days. We will replace it or refund the product price, whichever you prefer. Please note that we will refund the product cost, shipping charges will not be refundable.

In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had expected, you may return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 14 days from the date on which these goods are delivered.

Due to the personal and spiritual nature of japa malas, asanas, puja items, shawls, and other sacred jewellery items, we ask that you return these items within 7 days of receiving your Shipment. Please return these items unopened, unused and in new condition for refund. The shipping charges will not be refundable in this case.

Please note that there will be no refund if these items are not in new condition and used.

For return procedures and shipping information, please call Chitshakti Trust Office on 022-2586 2766 / 4012 2066 within 3 days of receipt of goods before sending anything back or email us at: